You’re our guests, not just customers
Serenity is our home, not just a business and we live in the old Captain’s quarters year round. We love sharing our life afloat with you and our approach is old-fashioned Kiwi hospitality – we hope you arrive as guests and depart as friends.
Also living on board Serenity are Salt and Pepper, our resident friendly felines – though being cats they probably think they run the whole show! They may follow in the long tradition of ship’s cats but they favour more unconventional duties such as befriending lock keepers and demonstrating how to truly relax in a sunny spot.
And for any guests who are missing their furry friend back home, these boys will happily accept pats, belly rubs and general adoration!
Let our team take care of you
Running a hotel barge means wearing a lot of hats, not least pilto, tour guide, cook, engineer, reservations/marketing manager…..A benefit of this is that we are across every part of the business and also have the opportunity to get to know you during the booking process, before you even set foot aboard.
But when we’re cruising there is a lot to do, so each summer our team aboard includes two additional crewmembers. During our first few seasons we were lucky enough to have sole fantastic friends who came and helped us out – like fellow cruiser and author Mike – but now that we have guests throughout the summer, we recruit another couple who typically drive our 9 seater vehicle and take care of all the housekeeping tasks.